Shipping policy
Order Processing & Dispatch
We prepare and dispatch all valid orders within 1–3 business days after payment confirmation, optimizing our fulfillment process to shorten waiting time and ensure customers receive their fresh seafood products in prime condition.
International Shipping & Delivery Time
Our standard international shipping service typically delivers orders within 7–13 days to most global destinations. Delivery timelines are estimated and may fluctuate based on destination location and local customs clearance efficiency. You may choose the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and exact shipping destination. The final shipping cost is clearly displayed on the checkout page before payment, with absolutely no hidden fees or undisclosed additional charges.
Customs Duties & Import Taxes
International shipments may be subject to customs duties or import taxes determined by local customs authorities. All incurred fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected extra expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially designed for perishable seafood items, effectively preventing damage, leakage and preserving product freshness during transit. Optional shipping insurance is offered at checkout for all high-value orders to bring extra peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our support team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@kicozone.shop or phone: +64 22 719 0384.
Thank you for choosing KIT COWAN! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.